Job Description

Job Description

Job Description

Department:

Development Services

Reports to:

Tourism Development Director

Pay Grade/Salary Range:

107 - $41,810.98 - $66,897.57-Annually
($20.10 - $32.16 Hr.) 

Posting Expires:

Until Filled

GENERAL DESCRIPTION:

A professional and technical position responsible for coordinating all the tourist development office duties. This position is responsible for complex clerical work including administrative responsibilities, working with marketing personnel, providing support to and interacting with the public, tourism partners, and overseeing and administering Tourism Development grants.

ESSENTIAL JOB FUNCTIONS:

The following statements describe the principal functions of the job and its scope of responsibility but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned.

• Performs duties of an administrative nature for the Tourism Division and the Tourist Development Council (TDC).
• Assists the Tourism Development Division as a County liaison with vendors, the public, and tourism partners.
• Assists in composing letters and reports and follows up, as needed, to ensure timely response from the division. 
• Assists in tracking leads generated, and providing response and follow through to leads.
• Manages the travel guide distribution including organizing mailings, shipments, and hand-delivering locally.
• Schedules appointments, meetings and maintains the division's appointment calendar.
• Assists in preparing agendas, transcribes minutes, and completes reports for the TDC, conferences and other related functions.
• Prepares agenda items for the Highlands County Board of County Commissioners.
• Assists in monitoring tourism related metrics, and preparing reports for TDC and BOCC.
• Assists in managing policy for, implementation of and review of the division's grant program.
• Receives and coordinates documentation on incoming applications for tourism grants, contracts, and related materials.
• Receives, codes and processes client invoices.
• Maintains office ledgers, prepares monthly reports as directed or required.
• Processes Invoices and contracts.
• Assists in preparing the division's annual budget.
• Assists in monitoring monthly expenditures in regards to budget requirements according to reimbursement procedures for tourism events.
• Assists in maintaining the VisitSebring.com website.
• Researches, applies for and manages grants to support the division's goals.
• Participates in the creation of marketing materials.
• Assists and participates in special events as needed.
• Maintains the division supplies and inventory.
• Consistently follows Board policies and procedures.
• Maintains a professional and safe unit and work area adhering to established safety policies and the image desired for the organization.
• Responds productively to change and performs all other tasks as directed.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Business English, spelling and punctuation.
• Knowledge of office practices and procedures.
• Proficient computer literacy, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to quickly learn new systems.
• Knowledge of the ability to work with digital platforms.
• Ability to prepare complex documents and compose letters and memorandum.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Ability to make decisions in accordance with departmental rules, regulations and policy.
• Ability to establish and maintain effective working relationships with co-workers, managers, supervisors, directors, elected officials, vendors, event planners and the general public.
• Ability to conduct research, analyze data, and provide accurate, well-organized reports or recommendations to support decision-making.
• Ability to problem solve.
• Skill in recording and transcribing information at a normal rate of speed.
• Ability to provide exceptional customer service and represent the Tourism Division and County Organization in a professional manner.
• Strong organizational skills with attention to detail.
• Preferred but not required: Familiarity with principles and practices of tourism marketing, destination promotion, and visitor services.
• Preferred but not required: Familiarity with Highlands County’s tourism assets, attractions, and events.
• Preferred but not required: Experience using social media management platforms and applying social media best practices.
• Preferred but not required: Experience managing website content through WordPress or similar content management systems.

PHYSICAL SKILLS:

Must be able to remain in a stationary position for 50% of the time. Must be able to frequently position self to reach files and other office items located on low shelves or the floor. Must be able to inspect and assess daily email and postal mail correspondence. Frequently communicates with the clients, public, and co-workers. Must be able to exchange accurate information in these situations. Frequently operates various types of office equipment to include but not limited to a computer and copy machine. Occasionally ascends/descends stairs. Occasionally moves materials and office equipment weighing up to 30 lbs. Constantly works in an indoor environment. Rarely works in inclement outdoor weather conditions. Occasionally operates motor vehicle for up to (4) hours continuously or intermittently. Must be able to frequently position self to reach files and other office items located on low shelves or the floor.

MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE: Graduation from high school or possession of an acceptable equivalent diploma and a minimum of four (4) years of administrative/clerical experience. Associates degree preferred. LICENSES, CERTIFICATIONS, OR REGISTRATIONS: Must possess and maintain a valid Florida Driver License.

OTHER JOB-RELATED REQUIREMENTS:

Disaster Essential.

THE HIGHLANDS COUNTY BOARD OF COUNTY COMMISSIONERS
Does not Discriminate on the basis of age, race, sex, religious belief, color, national origin, disability/handicap, gender, gender identity, sexual orientation, genetics or any other legally protected group/class. We are proud to be a drug free workplace. Screening tests for illegal drug use may be required as a condition of employment

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