Job Description

Technical Writer

Location: Coppell, TX

Schedule: Monday - Friday 8-5 (3 days onsite, 2 days remote)

Contract: 6-month contract

Calculated Hire is in search of a Technical Writer for our enterprise Financial Services company. You will be responsible for the following components:

Position Overview:

The Technical Writer is responsible for creating clear, concise, and user-friendly policies and procedures. This includes researching, outlining, writing, and editing both new and existing content, as well as collaborating with internal stakeholders and subject matter experts to gather necessary information. The Technical Writer will ensure that all policies and procedures adhere to industry standards and company guidelines.

Key Responsibilities:

• Create, update, and maintain user documentation across the organization
• Organize and facilitate work sessions with subject matter experts, including side-by-side observations, to ensure detailed processes are thoroughly captured
• Perform process gap analysis during documentation
• Adhere to established procedures for reviewing and approving documentation
• Collaborate closely with subject matter experts to collect information and grasp technical details
• Edit, standardize, or revise content created by other writers or team members
• Organize and structure documentation for ease of navigation and comprehension
• Ensure consistency in style, tone, and terminology across all documentation
• Participate in product design and review meetings to stay informed about upcoming features and changes
• Ensure that policies and procedures comply with industry standards and company guidelines
• Communicate effectively across all departments and monitor deliverables to ensure timely completion
• Perform other duties as assigned

Required Skills and Qualifications to excel in this role

• Proven technical writing experience in the fields of policy, process, and procedure, with a focus on end-user documentation
• Strong oral, written, and interpersonal communication skills
• Ability to maintain flexibility and react to changes quickly
• Ability to interface with other departments to resolve issues as applicable
• Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings

Education :

• Bachelor’s degree in a related field or equivalent years of experience

Experience :

• 2-5 years of experience as a Technical Writer
• Strong organizational, time management, and project management skills
• Must have the ability to work independently, efficiently, and accurately with minimal supervision
• Comprehensive understanding of complex processes and/or procedures related to the mortgage industry
• Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
• Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to learn and grow continuously

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