Job Description

Job Title: Supervisor Operations - Transportation Dept. (10 openings) - SFO HUB
Job Location: San Francisco-USA-94010
Work Location Type: On-Site
Salary Range: $69,111.69 - 86,389.61

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As an Operations Supervisor – Transportation, you will play a critical role in ensuring the seamless execution of transportation operations by leading and supervising a team of drivers and driver assistants. You will be responsible for maintaining efficiency, ensuring on-time deliveries, and upholding the highest safety and compliance standards. Your role will include managing daily workflow, conducting team meetings, monitoring financial goals, and ensuring adherence to government regulations, including DOT, OSHA, FDA, and USDA requirements. You will also drive continuous improvement by implementing process enhancements, optimizing labor and productivity, and fostering a culture of accountability and operational excellence.

Main Accountabilities

• Responsible for supervising drivers and driver assistants
• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Maintain all financial goals related to material, productivity, overtime, and labor goals
• Check dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure
• Check that all teams are catering correct aircraft and flights
• Ensure that all employees are in compliance with safety procedures and Airport Transport Authority badging requirements
• Ensure compliance with all government regulatory agencies standards (e.g., FDA, USDA, OSHA, EPA, DOT, HACCP)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Associates/Bachelor’s degree or equivalent experience
• One to three years of supervisory experience in a high volume, manufacturing, food production and restaurant or catering environment or equivalent experience
• Strong and effective leadership and communication skills with the ability to successfully manage a staff of 20+ hourly employees
• Comfortable with all levels of employees and able to drive positive program change
• Ability to give both negative and positive feedback to employees on a daily basis
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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