Job Description

Overview Store General Manager - Greater North Austin, TX Area Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Position Overview The General Manager is responsible for leading through Petco’s vision of "Healthier Pets. Happier People. Better World." to develop a high-performing team that delivers top-line sales growth while maintaining animal welfare and proper care. The GM leads a team of Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The role focuses on people (talent acquisition, training and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), resulting in profitability. This position requires passion for pets, ability to inspire and lead, focus on process excellence, and a drive for results. Responsibilities Position Responsibilities The GM regularly exercises discretion and independent judgment to create the best possible partner, guest, and pet experience. As a leader of people and pet care, the GM should execute all tasks skillfully and consistently. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly partners in all areas required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires growth and engagement of partners. Lead a positive culture of teamwork, inclusion and collaboration by working alongside the team, setting priorities and providing clear direction. Ensure quick and courteous service to all guests by helping partners determine needs and sharing product knowledge to enable appropriate solutions. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours and payroll to maximize productivity and achieve sales and payroll goals. Review and interpret financial and operational reporting regularly, including visits and audit results. Identify underperforming metrics and develop strategies to improve and grow the business with Petco programs and resources. Market the Pet Care Center and its products; oversee on-site and community events such as adoptions, school visits and local promotions and animal-welfare events. Process Ensure proper health, appearance, welfare and handling of all animals. Ensure merchandise is properly priced, displayed and stocked; make merchandising decisions aligned with inventory and ad planner guidelines. Complete and submit accounting, inventory management and payroll paperwork; keep expenses within budgeted levels. Maintain the Pet Care Center’s appearance and safety procedures. Protect pets and merchandise and minimize loss by meeting standards and procedures, including safety, inventory control and loss prevention. Open/close the Pet Care Center in accordance with policies and safety. Maintain professional image, appearance, and cleanliness. Other Essential Duties Model Inspiring Leadership: Model leadership and selling behaviors, maintain a positive business climate, and advocate for change and growth. Promote Safety: Ensure safety policies and procedures are observed and implemented; safety of partners, guests and pets is a priority. Foster a Collaborative Culture: Promote teamwork and ideas that improve efficiency and guest engagement. Prioritize Talent Development: Maintain a strong talent bench through training and recruitment. Engage and Be Present: Represent Petco’s brand and lead with high standards in a fun environment. Education and Experience High school diploma or GED; proficiency in basic business and finance, analysis, problem solving, and people development & guest service. Excellent communication and computer skills. Three or more years of management experience; retail management preferred. Working knowledge of general business practices and strong organizational skills. Aptitude for strong customer service and ability to instruct others; professional appearance and genuine interest in animals. Must be licensed to operate a motor vehicle. Completion of PETCO Management Achievement Program modules may be required for internal candidates.

#LI-NN1

Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners and services. Other Information Most duties are indoors; occasional stocking, carry-outs, and bank deposits may require time outside the center. This role may require bending, kneeling, lifting up to 50 pounds, and standing for long periods. Some travel may be required. Contacts This position involves continuous public contact at the Pet Care Center and during related events, with regular interaction with other departments, Distribution Centers, and Support Centers. External coordination may be required for merchandise returns, parts ordering, Pet Care Center repairs, vaccination clinics, events, and vendor meetings. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status. We are directing you to the original job posting. Please apply directly at the employer’s website. #J-18808-Ljbffr Petco

Job Tags

Hourly pay, Local area,

Similar Jobs