Job Description

The Sales Operations Specialist (SOS) is responsible for managing assigned client accounts with a strong emphasis on delivering exceptional service to both internal and external stakeholders. This role centers on proactive data stewardship within the JANUS platform, ensuring the accuracy and integrity of account information through regular audits, order level reviews, and alignment with account goals and deliverables.

The SOS plays a critical role in identifying and escalating deviations from BRS’s standard operating
procedures and uncovering opportunities for process improvement. Acting as a central liaison, the SOS collaborates cross-functionally with departments such as Purchasing and Demand Planning, Finance, Warehouse Operations, and IT to support seamless daily operations and drive client satisfaction.

 OPPORTUNITY in the Greater Chicago Area!
Office Location: Morton Grove, IL 

At Bunzl,   We Put People First . 

• Bunzl was recognized as one of Forbes 2022 America's Best Mid-Sized Employers.
• Bunzl is a global company that offers job stability and career growth.
• A full range of great benefits including paid time off, medical, dental, vision, 401(k), educational assistance and much more to help employees take care of themselves and their family.
• A proud commitment to Diversity, Equity, and Inclusion (DEI) initiatives driving awareness and creating a diverse, equitable, and inclusive culture.
• A green company with specific programs to enhance and upgrade our business practices and procedures to reduce any harmful effects our activities have on our planet.

Responsibilities:  

• Serve as a role model of BRS’s company culture by consistently demonstrating core values.
• Manage direct customer communications with professionalism and responsiveness, ensuring timely resolution and customer satisfaction.
• Partner with the National Account Manager (NAM) to support the successful execution of distribution programs for assigned accounts.
• Respond to all client inquiries within the same business day whenever possible, and no later than 24 hours.
• Attend all required meetings and meet deadlines, proactively communicating any delays to the management team.
• Resolve client issues to full satisfaction or escalate appropriately; provide daily updates until resolution is achieved.
• Maintain accuracy across all relevant data sets through proactive troubleshooting and oversight, including:
  • Item Pricing: Ensure JANUS pricing fields align with each customer’s program.
  • E-Commerce Website: Maintain accurate customer page data (items, pricing, etc.).
  • Cost Centers: Collaborate with the Address Book team to ensure store information is current.
  • Customer Account Numbers: Translate between customer and internal systems for seamless transactions.
  • 569 Reports: Monitor, respond, and collaborate with colleagues to resolve and document issues.
  • Customer Catalog: Manage item additions/removals, ensuring complete setup and deactivation.
  • Canceled Lines: Review daily and update the customer catalog accordingly.
  • EDI Errors: Resolve and update JANUS to correct discrepancies.
  • GL Codes: Maintain accurate general ledger codes for all items in the customer program.
• Foster transparency by escalating issues to appropriate decision-makers when necessary.
• Accurately and efficiently enter all sales orders, including pushes, debits, and credits.
• Demonstrate working knowledge of the new store process and execute tasks as needed, escalating proactively when required.
• Submit invoices to customers promptly, as prescribed.
• Monitor e-commerce orders to ensure compliance with program parameters and standard processes.
• Generate and review required reports in accordance with established policies and procedures.
• Analyze data sets to identify and address anomalies, preventing potential errors.
• Note: This list is not exhaustive; additional duties may be assigned as needed

Requirements:

• High school diploma, or GED equivalent required
• Bachelor’s Degree preferred.
• Minimum of 2 years of experience in client-facing roles, demonstrating strong relationship management and communication skills.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with Power BI reporting and AS/400 systems is a plus.

Compensation: Salary Range $55K to $65K annual depending upon education and experience.

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits first of the month following 30 days
• Flex Care and Health Care Spending Account
• Life Insurance
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• Parental Leave
• 401K with generous company match
• Tuition Reimbursement program

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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