Job Description

About the job Quality Assurance Representative


This is a remote position.

QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!


It's that simple! We provide the client; you make the call!


You will set your own schedule, so you are able to work anytime that fits YOUR schedule.


Responsibilities:


* Successfully complete a test call

* Call all companies provided via assigned lists

* Evaluate the level of customer service provided by answering representatives

* Document detailed information of overall experience

* Complete review submission form prior to the required deadline

* Ensure that form is free of errors and misinformation


Pay Rate:

($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)

Requirements


* Must be able to adhere to a deadline

* Ability to work with minimal supervision

* Must be self-directed and self-motivated

* Strong listening skills

* Accuracy

* Efficiency

* Excellent written and verbal communication skills


Technical Requirements
• Active Phone line (landline, mobile, or both)
• Mobile Device capable of downloading applications
• Valid email address

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