Job Description

Job Description:

• Were seeking an experienced ServiceNow Product Owner to act as the primary liaison between client stakeholders and internal delivery teams.
• This role focuses on driving customer adoption, optimizing workflows, and ensuring product solutions deliver measurable business value.

Responsibilities:

• Lead discovery, adoption, and post-adoption support to ensure customers successfully leverage ServiceNow capabilities.
• Translate client needs into product features, user stories, and roadmap priorities.
• Conduct discovery sessions, map processes to platform capabilities, identify gaps, and define adoption strategies.
• Serve as the main point of contact for customer accountsoverseeing onboarding, implementation, and ongoing success reviews.
• Partner with cross-functional teams to deliver MVPs, enhancements, and continuous improvements.
• Coach teams on Agile practices and mentor Product Owners.

Qualifications:

• Bachelor's degree in Product Management, IT, Engineering, or related field (or 4 additional years of relevant experience).
• 6+ years in IT, business analysis, or solutions development OR 4+ years as a Product Owner.
• Strong ServiceNow platform expertise (ITSM, HRSD, CRM).
• Excellent problem-solving, communication, and stakeholder-management skills.
• Experience with large-scale ServiceNow implementations (preferred).
• Healthcare industry experience (a plus).
• Certified Scrum Product Owner and ServiceNow certifications (preferred).

Required Skills:

• Strong ability to drive adoption and customer success.
• Skilled in stakeholder engagement and C-level communication.
• Ability to translate technical concepts into business value and facilitate workshops/demos.

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