Office Assistant/Receptionist Job at Shopko Optical, Madison, WI

VTU2d3RRcEZraURqRVVrdzcvSk4vNnNqcVE9PQ==
  • Shopko Optical
  • Madison, WI

Job Description

Job Description

Job Description

OSITION SUMMARY:

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

  • Competitive Wages
  • 401K with Match
  • Vacation Pay/Personal Day
  • Volunteer Time Off
  • Sick Pay for Hourly Teammates
  • Health & Wellbeing Benefits
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers

• Answer the telephone in a professional manner

• Book appointments accurately

• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments

• Process transactions in the optical billing and point of sale systems

• Process medical billing information

• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent

• Previous experience in an office is preferred

• Basic computer skills

• Able to handle multiple customer interactions/phone calls at a time

• Excellent organizational skills

• Able to work cross-functionally with excellent attention to detail and follow through

• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school graduate level

• Able to sit or stand for extended periods of time

• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

• Ability to lift 10 to 20 pounds

• Ability to see (Near, Distance, Color, and Depth Perception)

• Manual and finger dexterity, as well as hand/arm steadiness

• Ability to grip and hold items

• Good eye and hand coordination

• Able to operate a cash register, various optical equipment and tools

• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Job Tags

Hourly pay, Work at office, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Headfirst Summer Camps

Junior Day Camp Counselor: Inspire Curious Campers (Bethesda) Job at Headfirst Summer Camps

 ...and a theme-based curriculum focused on fun and growth. Candidates must be at least 18 years old and able to supervise children in outdoor settings. The position requires resilience and collaboration within a camp team. This is an opportunity to inspire and create unforgettable... 

Flex-com LLC

Low Voltage Technician Job at Flex-com LLC

Job Description Job Description Low voltage laborer/ tech Install CAT 6 cable and fiber Install cable tray and hangers Willing to train Communication cabling and terminations is a plus Insurance and paid vacation Matched retirement

Ultimate Staffing

Japanese Bilingual Customer Service Rep Job at Ultimate Staffing

 ...and Qualifications Required Bilingual proficiency in Native Japanese and English Japanese - Proficient English - Read, Write,...  ...customers require a background check for certain positions, the Company faces a significant risk to its business operations and business...