Job Description
Job description
The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guests total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES
The Master Stylist is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
- Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
- Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the stores goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
- Perform product demonstrations with guests to drive sales and guest service experience.
- Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
People
- Develop guest relationships through consultations and appropriate retail and service recommendations.
- Serve all guests, including walk-in guests, in a timely and efficient manner.
- Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
Process
- Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards.
- Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
- Follow established service protocols to ensure a consistent and exceptional guest experience.
- Utilize appropriate booking and clientele systems to
- book guests for return services and for events.
- Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
Skills
- Proficiency with latest salon techniques for performing haircutting, hair color, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
- Proficiency with use of equipment and chemicals needed to perform technical work
- Proficiency to demonstrate, recommend and sell pro hair care and makeup products
- Developed communication skills
- Ability to work independently and as part of a team
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Job Tags
Permanent employment,