Job Description

Job Description

L1 Support Technician

12 month W2 Contract (No C2C/No Visa Sponsorship/No Student Sponsorship)

Onsite daily in Seattle, WA

The ideal candidate will have experience providing remote and onsite support to over 300 end users, primarily within Mac-focused environments.

The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure. We believe that engineers should accelerate the business through technology and collaborate across multiple teams to accomplish that.

What you’ll do:

You will be supporting the various IT needs of employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.

Responsibilities:

• Coordinate sending and receiving IT equipment via our vendors
• Troubleshoot and resolve software issues for Mac and PC
• Know when to escalate complex issues
• Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira/Confluence, Mac, PC, Zoom, and more
• Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
• Troubleshoot basic network issues (DNS, VPN, and WiFi)
• Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.

Requirements:

• Strong Apple support experience
• JAMF MDM experience
• Desire to learn new technologies and skills
• Ability to handle support tickets in line with SLAs
• Bonus points: Zoom Room configuration experience
• Experience supporting large meeting AV needs

Compensation :

The estimated pay range for this position is USD $30.00/Hr - USD $35.00/Hr and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits :

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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