IT User Support Specialist (Japanese Bilingual)
Location: New York, NY
Work Style: Hybrid (Minimum 3 days/week in-office; additional in-office days as needed)
Division: Customer Support Division
Employment Type: Full-time | Exempt
Salary Range: $72,000 – $76,000 / year
Target Bonus: 6% (based on company, division, and individual performance)
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM
Benefits: Medical, Dental, Vision Insurance, 401(k), PTO, and more
Experience Level: 1–3 years
About the Role
Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware. Respond to support requests in person, by phone, or via email. Install, configure, modify, and repair computer hardware and software, and provide basic user training on computers and telecommunications systems.
Key Responsibilities
Required Skills & Qualifications
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