IT Support Engineer W/ OKTA, Google Workspace, JIRA, Cisco Webex
Looking for a IT Support Engineer with solid experience working/supporting a Google Workspace environment, who also has experience supporting Okta and Atlassian tools such as Jira. Experience supporting Cisco WebEx environment.
Top Skills' Details
MUST HAVE (Skills needed in order of priority):
- Must have recent (within last 9 months... can't be over a year) experience architecting integrations with Okta, Cisco Webex, Google Workspace, Atlassian, Jira Service Management, Confluence, Kandji (5+ years ideal)
- 2+ years experience in sourcing, implementing Cisco Webex solutions (VoIP/Webex) into a company
* Experience designing, building, and maintaining API integrations across SaaS platforms (e.g., Okta, Jira, Google Workspace, etc.).
-Okta certification
PREFERRED:
* Proficient in reading and manipulating JSON data structures for automation and data transformation tasks.
* Familiarity with automation platforms and scripting tools (e.g., Okta Workflows, PowerShell, Python, or Postman) for system integration and workflow orchestration.
- -Experience working in a clinical/healthcare setting and/or with Healthcare Information Technology
MUST HAVE: Cisco Webex/VoIP, Atlassian, Google Workspace, Okta
TRAVEL: Remote position, Will be remote for first 2-3 months, but willing to travel every other month to multiple locations around country. Most travel will start on West Coast from CA, WA and then other areas across US
Job Description
The IT specialist provides support for IT departments and end users ensuring that computer hardware, software, and networks work
consistently and correctly. This includes processes such as system administration, computer setup/configuration, diagnosing computer issues
(hardware/software), installing and upgrading systems (hardware/software), and troubleshooting IT equipment and software. The role works closely within the IT
Team on all projects, software/process deployments, and new enterprise system implementations
Job Responsibilities
- Tier 1/2 area, account provisions, triaging, triaging
hardware that is deployed, triaging redeployed, fixing broken equipment, if
network is down at site—can someone assess servers.
● Quality, patient safety, and privacy are top priorities,
made evident by your comprehensive and measurable support tactics
● Prioritizes incident response and service requests,
ultimately solving end-users software and hardware issues through service desk
best practices
● Key driver for navigating issues to their respective
solutions or support teams
● Coach our team members through remote support with issue
ticketing, virtual/phone, and chat channels.
● Ensures highest quality execution of our IT and Security
compliance focused procedures
● Coordinate the creation and maintenance of our support
knowledge, delivering self serve solutions aimed to increase our tech efficacy
across the enterprise
● Works closely with other IT team colleagues to
troubleshoot and escalate issues related to network performance, hardware,
software services, telecommunications, and security procedures.
● Actively participates in IT team initiatives,
collaborating with team members implementing and supporting Customers
Technology standards, policies, and procedures.
● Proactive in finding/solving problems before they
negatively affect your users, and ultimately Crossover members.
● Performs other duties as assigned or requested.
Qualifications
● Associate’s or Bachelor’s degree in Information Systems,
Communication, Education, or related field.
● Minimum 3 years of helpdesk related experience
● General familiarity with:
○ Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS,
Android) operating systems
○ Online productivity tools (Google Apps, Adobe, Atlassian,
Microsoft, Customer support and notation tools, etc.)
○ Network configuration, triaging ISP performance,
coordinating remote diagnosis of outages
● Exhibits excellent attention to detail through written and
verbal communication skills with the ability to comfortably work in time
critical/high-pressure
situations and environments
● Demonstrated background in computer operations
and extensive troubleshooting of IT functions
● Able to work independently, but in collaboration with a
larger team
Pay and Benefits
The pay range for this position is $38.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 27, 2025.
h4> About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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