Job Description

Job Description

Job Description

Summary:

The IT Director maintains knowledge of current IT and telecommunications technology while assisting our customers along with the IT staff. These current and emerging technologies include, but are not limited to, optical transport networks, software-defined networks, wireless, mobility, satellite, ethernet, voice over IP, unified communications, IP/enterprise network infrastructures, and cloud-based services.

You will initiate actions to develop new programs and contracts and update existing programs and contracts to ensure the most current technologies and services are being made available to customers.

As an ideal candidate, you have proven experience in developing, implementing, and supporting various hardware, software, and network systems and the staff required to perform the needed support.

Essential Duties and Responsibilities:

• Reviews diagnostics and assesses the functionality and efficiency of systems.
• Implements security measures.
• Monitors security certificates and company compliance with requirements
• Offers technical support to company staff and troubleshoots computer problems.
• Installs and updates software and hardware as needed.
• Prepares project status reports by collecting, analyzing, and summarizing information.
• Meets with prospective clients to determine needed resources and requirements.
• Defines hardware, software, and network requirements.
• Maintains and installs networks.
• Database administration
• Recovery management.
• Telecommunications management
• Identifies and resolves project issues.
• Understanding of voice over IP. (Vonage)
• Networking of printers and set up for use
• New office installation of Internet Services
  • Rack system
  • Cabling
  • Wi-fi repeaters/Extenders
  • Multi port switch boxes
  • Other needs for IT operations
  • VPN

Supervisory Responsibilities:

IT staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have experience in behavioral health and substance use disorder settings. Familiar with Suboxone and Vivitrol medications.

• Extensive knowledge of various operating systems, hardware, software, and programming languages
• Excellent problem-solving skills
• Excellent attention to detail
• Exceptional troubleshooting abilities
• Excellent verbal and written communication skills
• Knowledge of Apple IOS and its implementation
• Networking, VPN, installations
• Staff supervising
• Hand on roll

Education/Experience

• Bachelor’s degree in computer science, information technology, computer engineering, or related field
• Master’s degree a plus
• 10+ years of related experience

Required Skills/Abilities

• Extensive knowledge of various operating systems, hardware, software, and programming languages, installation of networks
• Excellent problem-solving skills
• Excellent attention to detail
• Exceptional troubleshooting abilities
• Excellent verbal and written communication skills

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands to handle or feel; talk; see; and/or hear. Specific vision abilities required by this job include close vision and color vision.
• Ability to lift up to 50 pounds occasionally, 25 pounds frequently and 15 pounds constantly. The IT Tech is required to obtain assistance from another qualified employee when attempting to lift or transfer objects over 25 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. Ability to communicate verbally, and in writing with an excellent comprehension of the English language. Work is generally performed in an indoor, well-lighted, well-ventilated, heated and air- conditioner environment.

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