Job Description

Dovetail + Co alongside its operating partner Pyramid Global Hospitality is seeking a dynamic, experienced, and hands-on hotel general manager to lead the Wayfinder Newport hotel in Newport, Rhode Island.

About Dovetail + Co

Dovetail + Co is a creative, full-service dynamic hotel company headquartered in New York City with assets from Hawaii to Bermuda. Founded in 2018, we currently own interests in and/ or manage six hotels, 800 hotel rooms and 16 bars and restaurants.

We strive to be best-in-class and vertically integrated, managing all aspects of hotel investment, development, creative, and operations to exceed all stakeholders’ expectations. Our culture is entrepreneurial, team-based and results-oriented. We believe that empowered enthusiastic people who are aligned in spirit and vision create extraordinary results. For more information, visit

About Pyramid

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Wayfinder Newport

Wayfinder Newport  is more than just a boutique hotel — it’s a labor of love created by a collective of local chefs, bartenders, artists, designers, and entrepreneurs who proudly call Newport, Rhode Island home. Driven by a shared vision, we set out to reimagine the classic Newport hotel experience with something vibrant, creative, and deeply rooted in the community.

Our property features 187 thoughtfully designed rooms, including 30 spacious deluxe suites, a full-service restaurant, and 2,600 square feet of versatile event space.

At Wayfinder Newport, we’re committed to being the best employer in the area. What makes us different? It starts with our people-first culture, comprehensive benefits — including 401(k) with company match — and rewarding bonus programs. We're seeking individuals who are genuinely passionate about hospitality and guest service.

Our core values center on personal growth, a strong sense of community, and supporting each other’s success. Every team member plays a vital role in creating the exceptional, memorable experiences our guests return for.

We’re building more than a hotel — we’re building a destination. One that people are excited to visit, not just pass through. Discover what a career with Pyramid Global at Wayfinder Newport can mean for you. Join our team and help us shape the future of hospitality in Newport.

Overview

Come grow with us as the  General Manager  at this exciting independent lifestyle hotel in beautiful Newport, Rhode Island!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are  people focused  with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities:  As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires a hands on approach, strong leadership, strategic thinking, and exceptional management skills to ensure the inn's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the inn and work towards achieving them.

Team Leadership:

• Lead a small but diverse team, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, housekeeping, F&B, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the inn's budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the inn, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First:  A talented, diverse, and passionate team working together with respect.
• Integrity:  Honesty and accountability to ourselves and colleagues.
• Excellence:  Surpassing expectations through dedication and innovation.

Qualifications

To succeed in this role, you should have:

• A proven track record as a successful leader as a hotel or resort General Manager.
• A minimum of 5 years of hospitality experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Independent high end lifestyle hotel experience preferred.
• Exceptional leadership and communication skills.
• Problem-solving abilities and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

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Compensation Range

The compensation for this position is $155,000.00/Yr. - $175,000.00/Yr. based on qualifications and experience.

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