Job Description

Valet & Guest Services Project Manager

The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience. The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times.

Compensation: $64k - $70k annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Schedule: 8AM-5PM Monday - Friday & weekends (as needed)

Key Responsibilities:

• Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency.
• Autonomous Decision-Making: Act independently with sound judgment to resolve challenges and maintain service continuity.
• Team Leadership: Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards.
• Operational Oversight: Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards.
• Client Partnership: Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods.
• Quality Assurance: Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence.
• Budget Management: Control labor and expenses within established guidelines while maintaining operational efficiency.
• Problem Resolution: Investigate guest complaints and claims promptly, ensuring timely and professional resolution.
• Compliance & Safety: Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information.

Essential Skills & Attributes:

• Strategic thinker with the ability to see the big picture while managing day-to-day details.
• Strong leadership and interpersonal skills to inspire teams and foster accountability.
• Exceptional planning and organizational abilities with a focus on service strategy.
• Ability to analyze, troubleshoot, and solve operational challenges effectively.
• High attention to detail and commitment to safety and quality standards.

Qualifications:

• Proven experience managing multi-location operations and leading service teams.
• Demonstrated ability to implement policies, procedures, and performance standards.
• Strong communication skills, both verbal and written.
• Ability to work in outdoor environments and adapt to varying weather conditions.
• Valid driver's license meeting company MVR criteria; ability to operate manual and automatic transmissions.
• High school diploma or equivalent; additional leadership or hospitality certifications preferred.
• Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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