Job Description

Field Support/ Hardware Technicians  
TS/SCI with active polygraph required!
Hours: M-F, 10 am-6 pm

The Hardware Technician I provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts site surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in the proper use of hardware. Builds specialized interconnecting cables.

-Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

-Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

 -Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

-Support network upgrade projects or initiatives

-Support end-user connectivity needs

Required Skills, Experience, and Education for Level I: 
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
+Must be a US CITIZEN.

Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
2. Demonstrated ability to read and understand technical manuals and schematics
3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
4. Able to manage time and priorities effectively
5. Able to work efficiently with minimal supervision
6. Proficient in working with end-users remotely
7. Demonstrated expertise in Microsoft Windows 7 and 10
8. Familiar with Active Directory security and policies
9. Excellent analytical and problem-solving skills
10. Outstanding communication skills to relate with team members and support workers
11. Must be able to lift 50 lbs.
12. Must be able to drive a company vehicle.
13. Must be available to work some 8-hour shift between the hours of 6 am-6 pm, as determined by management.

LEVEL 1.5 Requirements:
Minimum education and experience level: High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate’s degree and two (5) years of experience.
-Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus, and patches. Demonstrated ability to read and understand technical manuals and schematics.
-Expertise in Microsoft Office Applications. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10.
Familiar with Active Directory security and policies.
Excellent analytical and problem-solving skills.
Outstanding communication skills to relate with team members and support workers.
Must be able to drive a company vehicle. Must be available to work an 8-hour shift between the hours of 6 am-and 6 pm, as determined by management.

LEVEL II

Required Skills, Experience, and Education: 
High School/GED with seven (7) years of experience.
Equivalent education and experience: Associate’s degree and five (5) years of experience.

Must have ONE of the following 8570 certifications: A+ CE, NET+ CE, SSCP

1. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
2. Demonstrated ability to read and understand technical manuals and schematics
3. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
4. Able to manage time and priorities effectively
5. Able to work efficiently with minimal supervision
6. Proficient in working with end-users remotely
7. Demonstrated expertise in Microsoft Windows 7 and 10
8. Familiar with Active Directory security and policies
9. Excellent analytical and problem solving skills
10. Must be able to drive company vehicle.
11. Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

Can also apply to
or send resume to [email protected].

Approximate Salary Range: $46,700 - $70,000

SOME of our COMPREHWNSIVE BENIFITS OFFERINGS!
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental Insurance
Vision Insurance
Life and Disability Insurance
Complimentary AURA Identity Theft Protection
Tuition Reimbursement (can be used for professional licenses and certificates)
Paid Time Off (Vacation, Sick, and Holiday time)
Referral bonuses
And more!

Job Tags

Holiday work, Immediate start, Remote job, Shift work,

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