Job Description

ManTech seeks a motivated, career and customer-oriented Field Service Analyst to join our PM IS&A Support Center team in Fort Huachuca, Arizona. This is a full-time, on-site position. Monday through Friday, except Holidays.

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement and provide optimal support to our primary Government customers.

Responsibilities include but are not limited to:

• PM IS&A Support Center assists units with US Army Military Intelligence systems’ software and hardware malfunctions that impede completion of unit mission and tasks.

  • Support Center deploys and maintains systems in their lab to replicate enterprise and tactical issues.

  • Support Center responds to all requests for information (RFI)s, software issues, and hardware malfunctions that impede completion of unit missions or tasks and​ all resolutions recorded in the knowledge base.

  • The Support Center will escalate all change requests and bugs to the appropriate Engineering Team. Support Center personnel will monitor progress and provide the Soldier / customer with status updates.​

• Support Center tracks trends and global issues to assist PM IS&A Development teams prioritize objectives and software / hardware deliveries across the US Army’s Military Intelligence workforce.

Minimum Qualifications:

• Bachelor's degree and have 4 years of relevant experience. Alternatively, a High School diploma with 8 years of relevant experience or an Associate's degree with 6 years of relevant experience will also be considered equivalent.

• Must be trained and familiar with DCGS-A Baseline v3.2.5 (service pack 1) administration and maintenance

• CompTIA Security+ or higher certification to meet DoD 8570 certification criteria (IAM level 2 at a minimum)

• Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)

• Proficiency with as many of the following items: RedHat (RHEL) 6/7/8/9 operating system (OS), Microsoft Windows 2019/2022 Server, Microsoft Windows 11, overall systems and network administration, group policy management, virtual machines, firewall management, building and managing images, HBSS/AESS, security protocols, Cisco, Active Directory, Domain Naming Service (DNS), Private Key Infrastructure (PKI), PostgreSQL, and SQL Server (preferably within the structure of the DCGS-A software baseline but not required)

Preferred Qualifications:

• Possess a high degree of originality, creativity, initiative requiring minimal supervision

• Be familiar with Atlassian products, specifically Jira and Confluence

• Be familiar with Army and DoD security policy/manuals and other IA guiding policy documents

• Be familiar with DoD and Army networking environment; using networking concepts and protocols (TCP/IP, DNS, DHCP, LDAP)

• Be familiar with Kubernetes, Containerization, Open Shift, Hyper-V, Rocky Linux 8/9, Gotham.

• Professional Certifications (A+, Network +, VMWare, Computing Environment, etc.) beneficial

Clearance Requirements:

• TS/SCI

Physical Requirements:

• M ust be able to remain in a stationary position 50%. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

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