Job Description

Job Description

Job Description

Non-Exempt, Overtime Eligible

BENEFITS :

• Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
• Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
• Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
• Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
• Free Employee Assistance Program (EAP)
• Travel Assistance Program

OTHER BENEFITS :

• Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
• Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
• 50% subsidy for public transportation expenses
• Referral program of $250 per successfully referred new hire
• Complimentary cafeteria meals
• Monthly employee appreciation events
• Employee Exercise Room
• Community Service Events
• This position is eligible for overtime

WHY THE RENAISSANCE SEATTLE HOTEL?

Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you’ve got authentic style, a natural curiosity, and a warm way with people, then come live the Renaissance way…. live life to DISCOVER . If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous as yours. We’re not just looking for anyone… We’re looking for YOU!

Where do you want your career to go? It’s up to you. A lifer in your discipline – great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Desk Supervisor, Front Office Manager, Director of Rooms or more? We’ll support you all the way.

ABOUT OUR MANAGEMENT COMPANY

• The R.C. Hedreen Company is Seattle’s pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come
• Ownership is also the management company – No red tape
• The company values longevity – half of our team has been with us 5+ years

ABOUT OUR HOTEL

• 4th largest hotel in Seattle with 557 rooms, 28,000 sq. ft of meeting space
• Stable operation – hotel has never been sold
• Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
• Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
• Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton

JOB SUMMARY

We are seeking a Renaissance Navigator (Concierge) to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests. The successful Navigator is an innovator, and are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course, they are relationship builders, continually nurturing and expanding their networks. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following:

• Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests, and share this knowledge with other ambassadors
• Research the local area to stay up to date on unique attributes, happenings and offerings so that you are prepared to provide specific recommendations for guests
• Build and use personal and professional resources to offer unique recommendations
• Communicate recommendations in a way that builds excitement and interest among guests and ambassadors
• Build/contribute to the database of attractions and recommendations to build expertise across the property and the Navigator program in general
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Anticipate guests' needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Answer telephones using appropriate phone etiquette
• Cross train at the front desk, door person, bell person, valet attendant

QUALIFICATIONS:

• High school diploma or GED
• 1 – 2 years in a customer service environment, working in a fast-paced environment

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.

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