Job Description

Job Description

Job Description

About the Job

The Brick & Mortar (B&M) Leader is responsible for the daily operations of our retail shop in downtown Bellingham, WA. The B&M Leader acts as an ambassador of our brand, fostering a warm and inclusive environment to enhance our customers’ experience. Using style, color theory, and a dash of merchandising magic, the B&M Leader will continually transform shop displays to create an engaging space that visitors are delighted to walk into and shop from. The scouting of new products requires a love and even obsession for detective work to find unique vendors and products that align with our aesthetic and brand standards. The position also includes a variety of operational duties including inventory management, planning and scheduling, and co-managing the brick & mortar associate.

For those with a passion for style and community, a commitment to operational excellence in all its diverse forms, and the adaptability to remain fluid to ever-evolving retail dynamics, this is an opportunity to join a growing company with a lot of promise. This role reports to the Director of Operations (DO) and works closely with the CEO and COO.

This is a full-time, 40 hour per week position. A typical work week will be Tuesday through Saturday from 9:45–6:15. This is not a remote position so non-local applicants should be willing to relocate to the Bellingham area.

What You’ll Do

Customer Service  

• Welcome and greet customers into our storefront and creatively drive sales through outstanding customer service
• Encompass our values and display expert knowledge of our product line and merchandise
• Keep up to date with current sales and promotions, policies regarding payments and exchanges, and security practices

Inventory Management, Buying, and Receiving

• Maintain the Phoebe Wahl & Co. mission, vision, and values in all buying recommendations
• Prepare and analyze inventory reports to ensure inventory levels are maintained and adjusted based on customer feedback, shop look and feel, holidays, and seasons
• Regularly communicate with COO and DO to plan for new Phoebe Wahl & Co. product releases
• Ensure the Phoebe Wahl & Co. product line is fully stocked
• Stay current on offerings and promotions from existing vendors
• Scout new vendors and products to present to CEO and COO
• Work with Lightspeed Retail POS system and Microsoft Excel to create and receive purchase orders

Merchandising and Cleaning

• Continually create inspiring and engaging displays based on new product releases, holidays, and seasons
• Prioritize accessibility and the comfort of our customers
• Maintain a pristine store and adhere to a strict cleaning regimen to mitigate the spread of COVID-19

Leading B&M Associates

• Assist DO with hiring, training, motivating, coaching, and retaining a small team of qualified associates
• Prioritize the day-to-day workflow of B&M Associates
• Cover staffing emergencies as needed

Community Support and Event Planning

• Schedule and coordinate B&M events that contribute to a thriving downtown Bellingham and support our community at large (examples include art walk, sidewalk sales, etc.)
• Assist Marketing Leader in developing promotions for events and sales

What You Have

• 2–3+ years in a customer-centric role
• A customer-focused mentality with a confident and positive approach to customer interactions
• Excitement about the Phoebe Wahl & Co. brand
• An eye for current design, product, and merchandising trends 
• A collaborative attitude and willingness to be flexible in a fast-paced environment 
• Excellent problem-solving skills
• Experience learning new technology with ease
• Experience with Google Suite, Microsoft Excel, and Lightspeed Retail POS a plus

Who You Are

• A thoughtful and supportive leader with a knack for collaboration and creating strong relationships
• A fast learner, receptive to regular feedback, eager to become an expert in new processes and programs
• Creative with a strong sense of style that aligns with the Phoebe Wahl & Co. aesthetic and brand standards
• Detail-oriented, organized, and able to multitask under pressure

What We Offer

• Competitive hourly wage of $18.00–$22.00 per hour depending on experience
• Vacation time, sick days, and paid holidays—including a full week off at the end of the year
• A generous employee discount to use in our brick & mortar retail shop

If hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

Phoebe Wahl & Co. is an equal opportunity employer and committed to creating an inclusive and diverse work environment. We encourage People of Color, people with disabilities, and LGBTQ+ individuals to apply. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Phoebe Wahl & Co. are based on merit and skills. 

Phoebe Wahl & Co. is committed to equal employment opportunity and to compliance with federal antidiscrimination laws. We also comply with Washington law, which prohibits discrimination and harassment against employees or applicants for employment based on race (including traits historically associated or perceived to be associated with race, such as hair texture and protective hairstyles), creed, color, religion, sex, marital status, sexual orientation, gender identity and expression, pregnancy (including a person’s potential to get pregnant, pregnancy-related conditions and childbearing), age (40 and over), body size, national origin or ancestry, physical, mental or sensory disability (including the use of a trained dog guide or service animal), military status or status as an honorably discharged veteran, HIV/AIDS or hepatitis C status, status as an actual or perceived victim of domestic violence, sexual assault or stalking, and genetic information. We will not tolerate discrimination or harassment based upon these characteristics or any other characteristics protected by applicable federal, state, or local law. Phoebe Wahl & Co. also prohibits unlawful discrimination on the basis of citizenship or immigration status.

A note to applicants:

Studies have shown that women, nonbinary folks, and People of Color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

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