Job Description

Job Description

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind  Caring. Connecting. Growing together.  

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Optum Orthopedics  has an immediate opening for a friendly, patient focused and detailed oriented  Associate Patient Care Coordinator to join our team. The  Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

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Schedule: This is a 37.5-hour work week, Monday through Friday 8:00 am to 5:00 pm, shift to be determined by the hiring manager upon hire.

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Location:  2800 Marcus Ave. Suite 102, Lake Success, New York, 11042

 

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Primary Responsibilities:

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• Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields

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• Load or update insurance information as needed

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• Answer telephone calls promptly and courteously

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• Confirms and schedule appointments

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• Verify eligibility and authorization and flag appointment accordingly

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• Scan insurance card(s)

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• Collect co-payments and outstanding balances

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• Post payments received in practice management system and provide system-generated receipts

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• Ability to float to other locations as needed

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• Schedule appointments using approved scheduling guidelines

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• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

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• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care

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• Monitor administrative tasks in the EHR and respond timely

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• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

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• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures

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• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

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• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

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• Ability to cover other offices if needed

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• Perform other duties as assigned 
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What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

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• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

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• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

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• 401(k) Savings Plan, Employee Stock Purchase Plan

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• Education Reimbursement

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• Employee Discounts

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• Employee Assistance Program

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• Employee Referral Bonus Program

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• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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• More information can be downloaded at: 

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You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• High School Diploma/GED (or higher)

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• 1+ years of customer service or healthcare related experience

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• Intermediate level of computer proficiency in Microsoft Office

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• Ability to travel 10% of the time to cover other offices if needed

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Preferred Qualifications: 

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• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

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• Experience working with an electronic health record (EPIC)

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• Knowledge of Medical terms

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Soft Skills:  

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• Ability to work independently and maintain good judgment and accountability 

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• Ability to multi-task and prioritize tasks to meet all deadlines 

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• Ability to be empathetic and kind towards patients

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• Ability to work well under pressure in a fast-paced environment 

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• Demonstrated ability to work well with health care providers 

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• Strong organizational and time management skills 

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• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 
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Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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#RPO #RED

Job Tags

Hourly pay, Minimum wage, Full time, Temporary work, Work experience placement, Work at office, Local area, Immediate start, Monday to Friday, Shift work,

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